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<p>We apologize for any issues with your order. If you have received the wrong product, or the box arrived empty, or it was just missing, please <a href="https://faq-more.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>contact us</strong></a> immediately. We will make sure that you receive the product you ordered, as well as a complementary discount code for future purchases.&#xA0;</p>

We apologize for any issues with your order. If you have received the wrong product, or the box arrived empty, or it was just missing, please contact us immediately. We will make sure that you receive the product you ordered, as well as a complementa

Order arrived incomplete

Orders

Where do I find my tracking link?

Why has my order not reached me?

How long does shipping take?

Where do you ship from?

Shipping & Delivery

Our Gemstones

How do I take care of my Otter Spirit bracelets?

Joining a Waitlist for Out of Stock Products

Sizing issues

Our Craftmanship

Product Information

How do I follow updates on new products and improvements?

Social Media

How do I exchange or return my bracelets?

How do I cancel my order?

Exchanges & Returns

What if I received an order I didn't place?

Products arrived damaged

Otter Spirit's Mission

Our Story

Our Mission

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Order arrived incompleteUpdated a month ago