Miscellaneous information regarding orders
If you've received an order that you did not place, please check to see if it might be a gift from someone you know. If the name written on the order invoice is helpful, you can use that to potentially identify the sender. If you've confirmed that th
We apologize for any issues with your order. If you have received the wrong product, or the box arrived empty, or it was just missing, please contact us immediately. We will make sure that you receive the product you ordered, as well as a complementa
Since our gemstones are completely natural, some of them may have small defects or imperfections, like a tiny crack or a blemish. That is to be expected when dealing with natural gemstones. If the products you've received are damaged, such as a bead